PRIVACY POLICY

1. Introduction and Data Controller


This Privacy Policy describes how Innova Space SAGL (“Innova Space”, “we”, “us”, or “our”) processes the personal data of users who visit and use the website innovaspace.ch.

The processing of personal data is carried out in accordance with the Swiss Federal Act on Data Protection (FADP/revFADP) and, where applicable, the Regulation (EU) 2016/679 (GDPR).

  • Data Controller: Innova Space SAGL
  • Sede Operativa: Via Monte Boglia 7, 6900 Lugano, Switzerland
  • Sede Legale: Via Maria Ghioldi Schweizer 5, 6850 Mendrisio, Switzerland
  • CHE: CHE-288.656.904
  • E-mail: info@innovaspace.ch
  • Phone: +41 76 412 75 64

2. Personal Data Collected and Purposes of Processing

Data provided by the user

When you contact us through the forms available on the website, we may collect the information you voluntarily provide, such as:

  • name;
  • e-mail address;
  • content of the message;
  • any other information voluntarily provided by the user.

The data is processed for the following purposes:

  • responding to enquiries received;
  • providing the requested information;
  • preparing or providing the requested services;
  • managing any pre-contractual or contractual relationship.

The contact forms are managed using WPForms.

Technical and browsing data

When visiting the website, certain technical data may be collected automatically, such as the IP address, date and time of access, browser type, operating system, and other technical information transmitted by the device.

This data is processed primarily to ensure the operation, security, and stability of the website, as well as to identify and prevent any abuse or attempted attacks.

3. Legal Basis for Processing

Depending on the circumstances, the processing of personal data may be based on:

  • the need to take pre-contractual measures or perform a contract;
  • our legitimate interest in ensuring the security and proper functioning of the website;
  • compliance with applicable legal obligations;
  • the consent of the data subject, where required by applicable law.

4. Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected.

Requests submitted through contact forms may be retained for as long as necessary to handle the request, maintain communication with the data subject and, where applicable, comply with legal obligations or protect our rights.

Data that is no longer necessary is deleted or anonymized, unless its retention is required or permitted by law.

5. Third-Party Services and Data Transfers

Hosting and e-mail

The website and corporate e-mail services are provided by Infomaniak Network SA, Rue Eugène Marziano 25, 1227 Les Acacias (GE), Switzerland.

As a technical service provider, Infomaniak may process technical data and other data necessary for the provision, security, and maintenance of these services.

Anti-spam protection

The contact forms use a technical spam-prevention mechanism, such as a honeypot, designed to distinguish legitimate requests from automated submissions and protect the website from abusive submissions.

Google Maps

The Contact page may use Google Maps to display the location of our office.

When the map is loaded, the user’s device may establish a connection with Google’s servers. As part of this request, technical data may be processed, including the IP address and information relating to the device and the request. Google Maps is a service provided by Google Ireland Limited and/or other companies within the Google group involved in providing the service.

For further information on how Google processes data, please refer to the Google Privacy Policy.

International data transfers

Where the providers we use process personal data outside Switzerland or the European Economic Area, the transfer will take place in accordance with the conditions and safeguards required by applicable law.

6. Data Subject Rights

Within the limits provided by applicable law, data subjects may exercise their rights in relation to the personal data being processed, including:

  • the right to obtain information about the personal data being processed;
  • the right to request the correction of inaccurate data;
  • the right to request the deletion of data, where applicable;
  • the right to request the restriction of processing, where provided for by law;
  • the right to object to certain processing activities, where provided for by law;
  • the right to data portability in cases provided for by the GDPR.

Requests relating to these rights may be sent to:

info@innovaspace.ch

The data subject also has the right to lodge a complaint with the competent supervisory authority, including, where applicable, the Swiss Federal Data Protection and Information Commissioner (FDPIC).

7. Updates to this Privacy Policy

This Privacy Policy may be amended or updated to reflect legislative, technical, or organizational changes.

The version published on the website represents the version currently in force.